Shipping

All orders are posted within 1-2 days of receiving payment. In some rare cases, it takes 3 days for dispatch; being if a payment is received on a Friday night, it will be shipped Monday morning. Our cutoff time for dispatch is 3pm daily in Melbourne, Australia time. If your order and payment is received before this time, we will endeavor to ship it to you on the same day.

Orders within Australia

Most orders shipped within Australia are delivered by Australia Post. We prefer to use Express Post as these have a guaranteed next day delivery (to most postcodes) and have a tracking system. We also post via registered post which also has a tracking system and can take 3-5 days. We recommend that if you are not home during business hours that you get your parcel sent to you at work. If delivery is attempted but no-one is home, a card will be left asking you to collect your parcel at your local post office.

The postage rate is automatically calculated based on the weight of the items in your cart with the various delivery options and prices presented to you when you go through the Check Out system.

International Orders

International orders are sent by Regular Airmail. Cost is calculated based on your location and the weight of the items in your cart. You can get a quote for shipping costs by adding items to your shopping cart and clicking "checkout" (you will need to have an account and be signed in for this feature to work). The maximum weight we can ship overseas is 10kg; orders over this weight will be divided into separate orders

Returns

Please choose carefully as products may not be returned unless they are faulty by the manufacturer or have been sent in error. In this case, please contact us at info@spydahunny.com.au and we will assist you with your return and happily replace the item for you. Returns must be sent within 14 days of purchase.

Exchanges

If your product is not faulty and you would like to exchange it for a different product or size, please contact info@spydahunny.com.au to ensure we have stock of the product or size that you require.

• Products for exchange must be of equal value as we cannot refund you if it is of lesser value. If the product is of greater value we can arrange for you to pay us the difference.
• Products for exchange must be in its original condition and must not have been worn.
• The customer is responsible for all the postage costs associated with the exchange.